What REAL CUSTOMERS Have to Say About Planet Orange

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M.D. in San Jose

Description Of Work

The crew arrived as scheduled and set-up there equipment including tarps to protect rugs and items around the attic and sub-floor. Overall took around 4 hrs to address issues in attic,outside frame work and sub area under the house. Also had a angies list coupon, which they honored saving us approx. $200.00 dollars on service. The 2guys where very professional focused on their task and completed in a timely manner.

Customer Comments

Over all very pleased with their service and professionalism – great job!

C.R. in Fremont

Description Of Work

We used Planet Orange few years ago for termite control.

Customer Comments

I did not dislike anything about them. They were good. They were nice, polite, and professional. We did not go with them. I think they were fine.

M.L. in Windsor

Description Of Work

Planet Orange did some termite exterminating work.

Customer Comments

I got them from Angies List and they had excellent reports. I had spotted a little dust that termites leave and was really alarmed because I had on bought this apartment building about a year ago. I had got the inspection report and everything was fine, but obviously they had missed it, and I was quite concerned. I liked the way they handled it. They came in and explained how they do everything and it is different from the typical termite companies. They fixed it and I have not had any problems with termites. They use very clever technology.

C.W. in San Jose

Description Of Work

I use Planet Orange for pest control.

Customer Comments

I am completely satisfied with them and I have been using them for close to 3 years. They have taken care of the termites and took the O & D out. This month they have come for the 3rd year to check and make sure everything is fine. I have also taken an extended warranty to extend after this third year for two more years. I have not seen any earthworms or anything since I got them involved. They were natural. I had a really bad farm and it’s worked. They are coming out this month. I have a five year warranty on beetles and a three year warranty on termites and they called to check if I wanted to extend the termite warranty with the other. They will come out this month. They go down under the house and up in the attic and they make sure its okay. They have also marked where there were problems so that they would have a line to check to see if it’s extended. It’s a free service if you take the warranty and they just come out. If you have a problem in between they come out for free. They are well worth it. I would recommend them.

L.S. in Sunnyvale

Description Of Work

They came for the termite inspection, did the work, and left. Very professional. The only comment I have is that we were glad it was good weather as it did smell like orange oil, so we aired out the house for 24 hours.

Customer Comments

Fine

C.D. in Montara

Description Of Work

I used Planet Orange to do wood termites that were in the roof and subterraneans that were down in the ground.

Customer Comments

They took care of the entire entire house. I’ve had the termites before. They were very good and it came with a two-year warranty where they will come back if anything happens including anything new.

P.R. in Saratoga

Description Of Work

They did termite damage control. They sprayed and repaired some damaged areas in our home.

Customer Comments

It went well. They did a free inspection and addressed the damaged areas. They performed the service and repaired an area and fixed an area that they did not see intially.

S.W. in San Pablo

Description Of Work

Planet Orange took care of the perimeter of the house for termites.

Customer Comments

They came in and did an inspection and found it was mostly exterior. Then they did their usual thing. They are supposed to come every 2 years to recheck. They are nice people and knowledgeable. The work seemed pretty thorough.

T.C. in Foster City

Description Of Work

One time ant elimination with 30 day guarantee

Customer Comments

After moving into our new home in the fall of 2010 we’ve started a fierce fight with the old inhabitants – several families of Argentine ants that seemed to infest all outside yard areas and with the winter rains, started to attempt a foothold into the insides. I had initially gone into the intensive UC Davis IPM (Integrated Pest Management) suggestions of caulking, boric ant baits, and other less “toxic” solutions as my wife is pregnant (and retail pesticides give me a headache). However finally my wife got irate enough that she said ENOUGH. GET THE ANTS OUT. After doing a search on Angies List I came across planet orange. I was hoping they could use their Orange Oil (“organic”) against the ants, but they are more effective against termites. Carissa at Planet Orange explained to me that it was unlikely that the treatment would be effective. She said the pest person would explain both organic toxins and non-organic toxins to me and let me choose when they came out. Planet Orange got a pest exterminator out on the weekend after the call and the exterminator took a peek at the situation and gave his recommendation. Basically it came down to two treatments: 1) Termidor sprayed on outside of house 2) Inside baiting with Dupont’s Advion (Indoxacarb) I did my research, saw that the LD50 (Lethal Dose 50%) and environmental downstream impacts seemed to be acceptable and OK’ed the job. Other reviews suggest that PlanetOrange is very pushy on the annual contract, but I didn’t find that to be the case. My cost details the $300 one time with 30 day warranty rate. By the way, I did have them come out again as we found ants after their treatment. For their second followup they used an organic solution of peppermint/clove oil. This treatment so far has held but I’m definitely making sure as my 30 day guarantee runs out. You do have the option on day 29 to get credit towards a one year contract. If I don’t update this post then that means I let the 30 day lapse

E.S. in Redwood City

Description Of Work

They found a rafter that had signs of infestation and treated it with orange oil. They also did preventative treatment with Timbor in the subarea and attic.

Customer Comments

They appeared to do all the work that they said they would do. Only time will tell if the treatment was effective.

M.H. in Pleasanton

Description Of Work

I used the services of Planet Orange in June for a termite treatment and they sprayed for termites.

Customer Comments

Their prices are reasonable. They are environmentally safe. They don’t use pesticides or any other poisonous products. I would recommend them to others as well.

S.H. in Monte Sereno

Description Of Work

We’d found subterranean termites in our dining room floor. Planet Orange came in, did an extensive survey of the property, and gave us a believable and helpful report. They then returned and did peripheral termite control around the foundation.

Customer Comments

Fine. No problems. They were helpful, on time, and experts.

T.M. in Belmont

Description Of Work

We used Planet Orange for termite control.

Customer Comments

They were prompt. They were also courteous, quick, and clean. They lowered the price when I said I wanted a competitive bid.

C.D. in Half Moon Bay

Description Of Work

I used Planet Orange for termite removal.

Customer Comments

I am very happy with them. They did outstanding work. They were very quick and efficient. There was minimal inconvenience. Their work was guaranteed. We had also had problems with ants earlier. After the termite treatment was carried out we haven’t had any problem with ants either. My experience with them was excellent.

A.S. in San Carlos

Description Of Work

We had dry wood termites so we had Planet Orange treat our house for them.

Customer Comments

We thought they were great. The people were nice, they explained everything well, they were fast, and they were thorough.

E.I. in Sunnyvale

Description Of Work

Termite inspection, treatment review and recommendations. Subterranean termite and drywall termite treatment, and preventative coating treatment in attic.

Customer Comments

Planet Orange first sent out an inspector who did a thorough job (better than a previous inspector from a different company). The inspector determined there were both subterranean and drywall termites and recommended treatment strategies, including preventative treatment of exposed wood. Planet Orange performed the recommended work. They did have to drill a lot of holes in concrete and in an interior wall, which were patched up. The entire crew was very professional.

P.W. in Albany

Description Of Work

I called them for information and for a quote.

Customer Comments

Even though they couldn’t provide the service we needed, they were very informative.

M.G. in Felton

Description Of Work

Sprayed orange spray for termites in master bathroom. Drilled holes around house and also treated for subterranean termites.

Customer Comments

Planet Orange came to my home two days after I contacted them. They were extremely polite and helpful and very friendly. They looked at the problem and set up a time two days later to come and do the work. They showed up on time and were always very easy to work with. They communicated well and had a good understanding of my needs. We found more live termites as we tore apart the bathroom and they came within 2 days to exterminate, making good on their warranty. When I got the bill, I did notice that my warranty was only 2 years when they had given me a verbal 4 year warranty, so I will call them to correct this.

J.O. in San Jose

Description Of Work

Planet Orange treated my house for an active termite infestation with Orange Oil for the drywood termites, Termidor for the Subterrain’s and sprayed the attic with Tim-bor as a preventative. Our house is approximately 2500 sq ft

Customer Comments

There was a free inspection, Tim was the inspector, he was very thourogh inspecting outside, inside, under the house and the attic. There was an assumption on his part that we were going to sign them up for the work that was a little offputting, and I felt the pricing was a little bit of lets make a deal, I probably could have negotiated a lower price but was too enthused with the prospect of not having to tent as the others wanted to do. The crew showed up when they said they would, were professional in their work and cleaned up as expected. The one thing I did not like was they needed to use my wife’s car to jump start their truck when the battery went dead-Keep your equipment serviced guys. They offered a 2 year warranty and will do a re-inspection for free in a year. You can also opt to keep up a service contract like warranty if you wish past the 2 year mark. Good experience, would call them again.

D.T. in Oakland

Description Of Work

They did a termite treatment.

Customer Comments

They showed up on time. they did what they asaid they were going to do. There was a good contract.

L.W. in San Jose

Description Of Work

We used Planet Orange to fumigate our house for termites. They used local orange oil treatments in three locations in our house.

Customer Comments

They were professional and did an inspection first. They seemed to know their stuff and explained what they were going to do. They used some equipment to try to figure out where the infestation was and they poked holes and injected the orange oil. It is more environmentally friendly and you can be there. There was a good warranty for the areas they treated and the whole house for future infestation for two years from the date of treatment. They come every year for an inspection. We knew we wanted to use orange oil and we’ll see if it works. We don’t know if it will be a long-lasting treatment for termites and tenting wasn’t an option for us because we live in a townhouse. I think they were late for the initial appointment, but they were pretty punctual.

C.M. in Castro Valley

Description Of Work

I use them once for termites earlier this year.

Customer Comments

They seemed okay and knew what they were doing. They came out and did the job and all that good kind of stuff. They showed up when they said they would, were real responsive and did some extra stuff that I asked them to do under the house.

E.D. in San Jose

Description Of Work

Townhouse treatment: drywood, subterranean, attic borate spray for prevention Option for twonhouse with 5 yr. warantee. Tenting not an option in the circumstances. Drilled lots of holes, looking with fiber optic device fro drywood droppings in walls. Drilled many holes to fill studs with orange oil.

Customer Comments

Only the future will tell the success of the operation.

D.P. in San Jose

Description Of Work

– Free inspection and quote for drywood and subterranean termites (I had both). – Treated a garage wall infested with drywood termites with orange oil. – Drilled all aroud the house and treated for subterranean termites. – Applied preventive treatement of Tim-bor to exposed wood in crawl space and attic (Active ingredient: Disodium Octaborate Tetrahydrate) . – 2 year warranty against drywood and subterranean termites.

Customer Comments

The company performed a free inspection and provided a quote for all recommended treatment and preventive options. The person who came to do the inspection was very polite and professional. When I called to schedule the appointment, they scheduled a visit within 2 days. They were punctual and completed the job within the time they had estimated. They cleaned up after the work was completed. The people that performed the work were polite and professional. Overall I was very satisfied with the work and I would use them again.

J.S. in Santa Clara

Description Of Work

Planet Orange came and inspected our property and found areas of termite activity. We have used Terminix twice in the past once for a chemical treatment and once for a heat treatment and both times the termites returned. Tenting is not an option for us as we live in a townhouse andre are physically connected to 5 other units and getting everyone to agree to tent is impossible. Planet Orange did a much more thorough inspection than Terminix. Terminix charged us much more for much less. For example, they only provided a 1 year guarantee for the specific areas treated. If they treat one hole it is $1000 and $500 for each hole after that which can get pricey. Planet Orange gave us a cheaper price at a flat rate and a 2 year warranty that covers the entire house not just the areas treated. I can also keep extending this warranty for about $300 a year beyond the initial two years. The warranty then in essence becomes a maintenance plan. Planet Orange uses a concentrated form of orange oil that is spayed into the wood inside your walls and wicks itself into the wood. This oils kill termites on contact, suffocates them and continues to kill new termites that re-infest and eat the oil laden wood. They use a scope and camera to really see where they are spraying. What is nice is that this oil is natural and is processed from orange peels. It is a safe for kids and pets and will even make your house smell like oranges for a few weeks. I paid a bit extra to get the crawl space in the ceiling treated with a preventative chemical, otherwise my price would have been less than $2000 and more like $$1500.

Customer Comments

It went great. I am going to use them again for a black widow problem I have in my back yard.

M.P. in San Jose

Description Of Work

Treated perimeter of the house for common pests (spiders, etc.)

Customer Comments

The technician arrived promptly at the beginning of the time window provided, he quickly assessed my needs ……. thankfully determining that I did NOT have a roach problem….. and explained the natural products used . He treated the perimeter of the house very quickly (which smelled fresh and minty) and was on his way within 20 minutes.

V.W. in Fremont

Description Of Work

I used them to get a termite treatment done in my house. They sprayed and got under the house to scoop out all the termite tubes.

Customer Comments

They were on time, matter of fact a little early. They were very polite and very professional. They had a good sense of humor. They answered all my questions. They followed up on their work and called me back to check if everything was okay. I can’t see any termites anyway and so I suspect they are gone. They will be here a year from when the worked was done to inspect again and if there are any termites they will take care of it free of cost, which I think is a neat idea.